AI Knowledge Base & FAQ
Meet your AI marketing analyst.
And every answer it holds.
Clear, plain-language answers about connecting your accounts, writing with AI, replying to customers, and seeing what works.
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What is SocialMind?
SocialMind lets you manage all your social media in one place.
You can write posts with AI help, plan the week ahead, let the system post for you, reply to comments faster, and see what is working. It is built to save you hours and turn followers into real inquiries.
Who is it for?
For creators, small shops, in-house teams, and agencies who post often and feel overloaded.
If you juggle several accounts and want steady posting without extra hiring, this fits you. Agencies can also keep each client separate and organized.
Which social networks can I connect?
Facebook, Instagram, LinkedIn, TikTok, X, YouTube, Threads, Pinterest, Reddit, and 20+ more.
Each connected account counts as one connection in your plan, so you can start small and add more as you grow.
How does the AI learn about my product?
You create a small library for each product with your name, description, website link, and files like brochures or price lists.
The AI reads and remembers this library first, then writes only from your real information. That way it does not invent prices or features and keeps your voice consistent.
How does the AI writing help work?
You give a short idea or a few bullet points and choose the product and accounts.
The AI then writes a full draft for each network — more professional for LinkedIn, shorter and catchier for Instagram and TikTok. You can ask it to rewrite, make it friendlier, shorter, or add pictures and video, then schedule or send for approval.
Are automatic replies safe? Will AI answer wrong?
Yes, because the AI always checks before it answers.
It reads the post, the comment, and your product info, ignores junk, and only auto-replies to simple, clear questions it is sure about. Tricky, sensitive, or upset messages are saved as drafts for you to review, and very unhappy cases alert you by email.
How does AI help me find customers?
The AI looks for buying signals in everyday language, like asking for price, features, or how to book.
When it finds them, it replies helpfully with your booking link that you added once, or invites the person to leave contact info. You can then follow how many chats became meetings without chasing every comment manually.
What reports will I see?
You will see how many saw, liked, commented, shared, clicked, and followed you per account and per post.
On larger plans the AI goes further: it highlights your best posts, shows which style and invitation works best, finds your best posting hours, and suggests what topic, wording, and time to use next based on your last 30 days.
Can I compare products or channels side by side?
Yes.
You pick one product to focus on, or view All Products together. The AI shows total reach, interest level, clicks to your site, and booked meetings per product and per account, so you can quickly see which product is leading, which is steady, and which needs more content or a different channel focus.
How will I know the best time to post and what to post again?
The AI studies your past results and builds a simple week-by-hour heatmap — for many users, Tuesday and Thursday afternoons get the most reactions.
It also finds your winning formula, for example a single picture with a short caption about product features using Book a Demo, and then drafts follow-up versions for you so you can repeat success without guessing.
How does the free trial work?
You get 14 days free with no credit card, with full access to try connecting, writing with AI, auto-posting, and reports.
After that you can stay on the free plan with 1 connection or choose $19 / $49 / $99 per month, monthly or yearly with savings.
What if I need more later?
Just upgrade and continue right away — your posts, libraries, and history stay saved.
You can downgrade for the next month anytime. If you outgrow limits, add extra product libraries or talk to us for a larger agency setup.
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